• Vakkaru Resort Maldives

    Frequently Asked Questions

FAQ

Have questions in mind? Please find below the most frequesntly asked questions about Vakkaru Maldives.

FAQ – Travelling to the Maldives during COVID-19

As the world emerges from lockdown, and at a time when so many feel the need for a worry-free escape more than ever, rest assured that the team at Vakkaru Maldives take our commitment to truly supporting guests' wellbeing even further.

Please see below Frequently Asked Questions to help you to plan your stay at Vakkaru Maldives more seamlessly.

  • Is the resort open and fully operational?

    Vakkaru Maldives has officially reopened to welcome guests on 1 August 2020 with health and safety measures in place across guest contact touchpoints.

  • Do I need to undergo COVID-19 test before I travel to Maldives?

    In reference to the official statement issued by Health Protection Agency (HPA) on 1 September 2020, kindly be informed that for the safety of all, HPA Maldives has made it mandatory, with effect from 10 September 2020, for all tourists and short term visitors arriving into Maldives to provide a health document in English that confirms the tourist has a PCR test for Covid-19 with a negative result. 

    The sample for the said test must be taken not more than 72 hours prior to the scheduled time of departure from the first port of embarkation en route to Maldives. However, infants aged less than one year old are exempted from the aforementioned testing requirement.

  • Guest Travelling via UAE

    All guests travelling via UAE must be tested no more than 4 days (96 hours) prior to departure, and present the result at check-in. Upon arrival, all inbound passengers will have to undergo a mandatory COVID-19 PCR test at Abu Dhabi International Airport, while at Dubai International Airport, some passengers may be required to complete another PCR test upon arrival. Guests shall bear all the cost resulted from this mandatory procedure by the UAE Government.

    All Residents of UAE, flying back to Dubai, must have return approval from the General Directorate of Residency and Foreign Affairs, prior to boarding Emirates Flight to Dubai.

    Learn more about the health protocols in Dubai and Abu Dhabi Airport here:

    https://www.dubaiairports.ae/alert/latest-covid-19-update-#

    https://www.abudhabiairport.ae/en/announcement

  • Travel Health Declaration

    In accordance with the country’s health requirements, all travellers, including tourists, visa holders and Maldivians are obliged to submit the Traveller Health Declaration (THD) within 24 hours prior to their travel. Visit imuga.immigration.gov.mv/ethd/create and follow the instructions to fill up the Travellers Health Declaration Form.

  • Has the Visa Process changed?

    On-arrival visas are still available for all tourists, and visa extensions are available for any long-stay holidaymakers. For your free 30-day on-arrival tourist visa, you have to provide:

    1. A confirmed hotel booking, sufficient funds and confirmed return ticket.
    2. Health Declaration Form x 2 (on arrival and prior to departure)
  • What are the precautions taken by the resort to ensure guests’ wellbeing, health and safety during stay?

    From our reopening on 1 August 2020, guests can count on our team's commitment to 'Vakkare', a new standard in luxury hospitality, unmatched in the Maldives, that will place the concept of care at the core of all that Vakkaru Maldives offers. Comprising four pillars - We Kare, Self Kare, Let's Kare and After Kare - Vakkare creatively, considerately and comprehensively cares for the physical, social and emotional needs of our guests, ensuring a holiday experience to treasure forever.

    We Kare signifies the resort team's dedication to sincerely investing in the wellbeing of its members and everyone who visits through reinforcing the elevated practices of safety, hygiene and sanitation.

    Self Kare refers to the many restorative, wellness-minded experiences and services that will be available to every guest to nourish the mind, body and soul.

    Let's Kare is inspired by that abundance of natural wonders around the island. The team at Vakkaru Maldives is continuously working towards making a meaningful and positive difference to the environment and communities on local islands.

    After Kare is our wellness-centred loyalty programme providing guests with tips from visiting practitioners and the Vakkaru team, alongside a range of exclusive offers and special surprises so the sense of good health and happiness that Vakkaru Maldives provides is sustained long after their return home.

    Find further details of all precautionary measures taken by the resort from pre-arrival until departure here

  • What is your cancellation policy?

    During these extraordinary times, Vakkaru Maldives is offering flexibility for all bookings made for stays between 1 August until 22 December 2020 with free cancellation and non-refundable full prepayment within 14 days prior to arrival.

    In case any guests travelling have a positive Covid-19 test result within 3 days prior to arrival, we will extend free cancellation. Alternatively, guests can use the same booking invoiced credit amount to rebook for future date valid for 12 months with no blackout period, subject to availability and rate differences. 

    Please note that to proceed with the free cancellation, guest must present the valid document in English that confirms a positive PCR test result.

    For bookings during the Festive Season period (23 December 2020 – 10 January 2021), we are extending free cancellations up to 30 days prior to arrival.

    As the situation evolves, rest assured that we are doing our best to remain flexible in adjusting the policies on a case by case basis.

    Guests may contact [email protected] for any inquiries related to their stays or future reservations.

  • Where can I find any testing facility and service in the Maldives?

    As a special assistance to ensure we deliver effortless experience to our guests, Vakkaru Maldives provides testing services for guests who require COVID-19 test results to return to their countries of origin or another destination. Those guest will be required to undergo the PCR test at least 96-48hrs prior to their departure. The sample will be taken in the morning before breakfast by our resort doctor at the Resort’s Clinic and guests can expect the result at least 24 hours prior to departure. The PCR test is subject to a charge of US$150 net per person. 

  • Can I visit a local island or another resort while I am staying at Vakkaru Maldives?

    Under the current circumstances, guests are unable to visit any local island.

    Effective on 31 August 2020, the Ministry of Tourism in consultation with Health Protection Agency (HPA) has introduced facilitation of ‘split stay’ between resorts. Requests for approval of ‘split stays’ should be submitted to the Ministry of Tourism two days prior to travelling date. In order to obtain necessary approval from the Ministry of Tourism, please let us know in advance or at the time of reservation. Please contact your Travel Agents or the resort for further details and arrangement.

  • To whom can I speak with in order to get further information about the resort’s precautions and other information related to travelling during COVID-19 pandemic?

    Whilst staying at the resort, rest assured all our team members will be at your service to provide you with the necessary information. You may also reach out to our Resort Manager, Jean-Noel Sangaraille at [email protected] or +960 7956197

  • Where can I find updated information on the COVID-19 situation in the Maldives?

    Here are some official sources by the Maldives authorities for updated information on the COVID-19 situation in the Maldives.

    Latest COVID-19 updates:https://covid19.health.gov.mv/en/

    Maldives COVID-19 Dashboard: https://covid19.health.gov.mv/dashboard/

General FAQs

  • Where is the Maldives?

    The Maldives is located in the Indian Ocean between 7° 6′ 35″ and 0° 42′ 24″ south and between 72° 33′ 19″ and 73° 46′ 13″ east of Greenwich. It is a sovereign archipelagic nation positioned in the Indian Ocean, less than one-hour flight from Sri Lanka.

  • Where is Vakkaru Maldives located and how to get there?

    Vakkaru Maldives is located 68 Nautical Miles (NM) North of Male’. The resort arranges transfer from Velana International Airport via Seaplane or Domestic Flight. Seaplanes fly in daylight hours only and your transfer to the resort is a 30-minute flight north west of the airport. If you are arriving in the evening or simply prefer, you may choose a domestic flight to the local airport in Baa Atoll (Dharavandhoo), a journey of 20-minute followed by a 30-minute speedboat ride to the island.

  • What is the usual climate and weather in the Maldives?

    The Maldives is a perfect destination year-round although there are two seasons, one between May and October when intermittent rain showers occur, followed by the less humid and drier season from November to April. A tropical serenity located on the equator, the Maldives enjoys a year-round idyllic climate with temperatures between 23°C and 32°C.

  • What is the time difference?

    The Maldives is 5 hours ahead of the GMT (Greenwich Mean Time). However, on Vakkaru Island all timings are on Vakkaru time which is one hour ahead of Male’ time.

  • What is Vakkaru time?

    Vakkaru time is 6 hours ahead of GMT (same like Dhaka time) or one hour ahead of Male’ time. Vakkaru time is used on our island to offer our guests with the optimum daylight. Kindly note that your cell phone automatically will be on Male’ time if it is receiving the time via the network, hence it is suggested to change the time setting manually.

  • What is the capital of the Maldives?

    Male’ is the capital and the principal commercial centre. It is also the most populous island in the country with a population of 150,000 inhabitants.

  • What are the languages spoken?

    Dhivehi is the National language spoken by Maldivians, but English is widely used in the country. In the resort, we have multi-cultural team, and there are team members who are fluent in Russian, French, Spanish, German, Chinese, Italian, Portuguese, Arabic, Thai and Indian.

  • What currencies are used in the Maldives and in the resort?

    The national currency is Rufiyaa (MRf) and bank notes come in denominations of 5, 10, 20, 50, 100 and 500 in addition to coins in the denominations of MRf 2, MRf 1 and 50 L. The resort accepts payments in US Dollar.

  • What credit cards are accepted?

    The resort accepts major credit cards including America Express, Visa, Master Card and Union Pay.

  • Are guests allowed to fly drones in the resort?

    According to the resort’s policy, the unauthorized operation of mechanical devices that fly over or suspend from ground level (drones), is prohibited in the resort premises. No guest or resident shall permit or authorize such drone use, by any third party, without the prior written authorization from the Management.

  • Language spoken

    Italian, Portuguese, Arabic, Thai, Indian.